Speakers for the Global Passenger Operations Summit 2007 include.
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Andrea Baroni
HEAD OF OPERATIONS
ZURICH AIRPORT |
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Following 32 years airline experience (Swissair 1970-2002) mainly as Station Manager in Africa and South America and then as the Head of Operations Control, Andrea joined Unique (Zurich Airport) in 2002. He built up an Airport Steering Unit which functioned as an Operations Control for the airport and in 2003, he was appointed Head of Airport Operation of Zurich Airport.
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Marcel van Beek
HEAD OF PASSENGER PROCESSING
AMSTERDAM AIRPORT SCHIPHOL |
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Marcel van Beek is responsible for the development of an automated passenger process (using IT-technologies such as data protection, biometrics, etc.) at Amsterdam Airport Schiphol for almost seven years now. The first three years as a consultant and since 2002 as an employee of Schiphol airport. In July 1999 he started with the complete design of an automated border control for Schiphol. January 2000 he finished the design and became responsible for the realisation of eight of these installations at Schiphol Airport. Automated border control was launched in October 2001 as a feature of the Privium frequent flyer program. From that moment Marcel went on with newer developments on identification and verification of airport users such as staff. One of his projects was the development of multi-purpose ID-cards for 72.000 staff members working at the airport, based on the newest technologies. These new ID-cards, including iris-patterns for biometric verification, are protected with high secured data storage and distribution; this to avoid duplication of ID-cards or identity fraud. He is also involved in setting up pilot- and evaluation-projects using the latest technology biometric passports, which will be launched in some EU-countries at the end of 2006. Since December 2004 he is responsible for the program "Redesign Passenger Process", the vision and strategy for a "self service airport", implemented between 2010 and 2015.
Marcel started working in '89 for Daimler-benz industrial automation for more then 8 years. He pursued his career as an IT-consultant for CMG for more then 4 years and is now for more then 3 years working as employee of Schiphol airport.
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Allison Beer
VICE PRESIDENT, CLEAR REGISTERED TRAVELER PROGRAM
VERIFIED IDENTITY PASS |
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Allison Beer is Vice President-Corporate Development for Verified Identity Pass. She oversees partnerships for the company’s registered traveler solution, Clear®, with airports, airlines, strategic partners and corporations around the world. The Clear Registered Traveler Program is the nation’s only registered traveler program. It is in operation in Orlando, New York, San Jose, Indianapolis and Cincinnati. Ms. Beer also facilitated a partnership with Toronto PearsonInternational Airport for the establishment of a Canadian national Registered Traveler program. Ms. Beer is a graduate of Yale University.
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Normand Boivin
VICE PRESIDENT
AIRPORT OPERATIONS
MONTR PIERRE-ELLIOTT TRUDEAU INTERNATIONAL AIRPORT |
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A graduate from the Universite Montr, Normand Boivin also holds a diploma in Air Traffic Control from the Transport Canada Training Institute in Cornwall, Ontario, and a diploma from the Harvard Business School Executive Business Program. He has acquired a solid experience in the management and operation of airport activities. Before joining the Aports de Montr team, Mr. Boivin was the Director of Airport Services at the Jean-Lesage International Airport, then General Manager of the Quc City company Station Air YQB, and Director of operations at the Montr International Airport - Dorval for Transport Canada. In June 1998, he became the General Manager of the Montr Pierre-Elliott Trudeau International Airport and has been Vice-President of Airport Operations since the beginning of the year 2000.
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Paul Brennan
OpTag
UNIVERSITY COLLEGE LONDON |
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Paul Brennan is currently a Reader in Electronics at UCL, Head of
Teaching in the EE Department and Fellow of the Institution of
Engineering and Technology; he specialises in RF and Microwave
circuit techniques, having published more than 110 papers on the
subject. His work ranges from antenna design and analysis to mobile
communications systems and radar, with funding from a variety of
sources including EPSRC, the EU, Royal Society, UK government
agencies and industry. He is author of a textbook on phase-locked
loop frequency synthesis and a renowned specialist in this area. More
recently, Dr Brennan has worked on RF-ID tags and video surveillance
for airport security, the subject of the current 'Optag' research
program and continuing in the form of the recent EPSRC-funded 'TINA'
project.
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Andrew Cornish
MANAGING DIRECTOR
MANCHESTER AIRPORT OPERATIONS AND SERVICES (MAOS) |
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Andrew Cornish is Managing Director of Manchester Airport Operations and Services (MAOS), a trading company belonging to the Manchester Airports Group (MAG.)
MAAS employs 2,000 staff and provides a range of aviation services under its Operations and Customer Services sections. These are car parking and coaching, security, baggage handling, terminals, fire and rescue, engineering, business lounge and medical services at Manchester Airport and car parking and coaching services at sister airport Nottingham East Midlands.
Andrew gained a BA in Economics at Essex University before joining Kodak on its marketing graduate programme in 1987. He moved to Stockholm as Kodak's Nordic Marketing Director, later returning to England to head Kodak's sales marketing for the UK and Ireland and then worked in the office of Kodak's president in the USA.
He moved to Unipart Group of Companies in 2000 to run its Partco Group of companies. Andrew then became Managing Director of Unipart (Mechanical Repair Division) before joining MAOS as its MD.
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Cees de Vos
DIRECTOR
KLM SYSTEMS SERVICES |
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Cees de Vos has built up more than 35 years’ professional experience
in the airline industry. He joined KLM in 1969 and began his career
in the Netherlands, moving on to represent KLM in Brunei for the next
four years. After this period, he worked as a sales and marketing
manager in Egypt for four years. After having worked for Galileo
Nederland for a time, he returned to KLM. Since 1999 he has served as
managing director KLM systems services, carrying responsibility for
marketing ICT products and services worldwide. He combines his
knowledge and experience with a sizeable dose of creativity. For
example, he succeeds in translating complex IT processes into
opportunities and growth potential for all the parties concerned. His
unrelenting drive to promote e-services is a shining example of this.
New developments in the handling process benefit shareholders,
airports, handlers, airlines and passengers alike.
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Caroline Coutereel
HEAD OF SECURITY
BRUSSELS INTERNATIONAL AIRPORT
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Caroline Coutereel will be speaking at Global Passenger Operations Summit 2007
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Alaistair Deacon
TECHNICAL DIRECTOR
REAL TIME ENGINEERING LTD |
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Alaistair Deacon has been the technical authority for Real Time Engineering's Travel and Transport sector for the last 12 years.
Alaistair has been responsible for leading the design and development on many projects, including forecasting, operational management and resource allocation across all BAA airports, management of airport operational databases, management of common use and baggage solutions, aircraft height monitoring and tracking for the introduction of reduced aircraft separation, and solutions for validating the new generation of "Print at Home" boarding cards. Alaistair also provides consultancy on IT strategy and operational solutions to NATS, CAA, BAA, Eurocontrol, DfT and Ryanair.
Alaistair graduated in Electronics and Microprocessor Engineering from Strathclyde University in 1986.
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Gordon Duke
DIRECTOR, OPERATIONS
HIAA
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Gordon Duke joined HIAA in March 2006. In his position as Director, Operations, he is part of the executive management team and is responsible for the development of staff, policies, procedures, systems, work methods, resources and training for the maintenance and operations departments.
As the former manager of station operations for Air Canada, Gordon has an extensive background in airline operations and had been with the airline for twenty-five years. He has worked at Halifax International Airport since 1999 and has served in several different management capacities including cargo operations, customer service, and airport operations.
Gordon is a trained Safety Auditor, and holds both a Logistics Professional and a 6SIGMA Quality Management designation. He coaches various minor sports and is an active fundraiser for several local charities.
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Howard Eng Kiu-chor
AIRPORT MANAGEMENT DIRECTOR
AIRPORT AUTHORITY HONG KONG |
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Mr Eng is educated in Canada and holds degrees in Science and in Commerce. He joined the Authority in April 1995 and was appointed Director in December 2000. Mr Eng has had over 24 years of experience in the airport business both in Canada and Hong Kong involving in project development, planning, retail and operation. He was also extensively involved in the start up and transfer of the airport from Kai Tak.
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Matthew Ennis, PhD
DIRECTOR OF BUSINESS DEVELOPMENT
LUMIDIGM |
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Dr. Ennis is responsible for strategic business development at Lumidigm. He has been involved in the commercialization and business development surrounding novel technology for over ten years. Dr. Ennis was the founding President and Chief Executive Officer of Argus Insights (AI). There, Dr. Ennis assembled a multifaceted team of PhDs, MBAs, MDs, scientists, anthropologists, and historians doing strategic market research and development for national labs, universities, and many Fortune 100 companies. AI's work has been distributed in over 25 countries. Dr. Ennis earned his PhD in chemistry at Stanford University, and he did his undergraduate work at Bowdoin College.
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Julie Gillis
DEPUTY DIRECTOR, BORDERS, IMMIGRATION AND NATIONALITY DIRECTORATE
UK HOME OFFICE |
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Julie has spent 20 years in the Immigration Service and has an operational and project management background. Until recently, she managed the implementation of a national confidential IT system and is now responsible for ensuring Border Control's frontline infrastructure and?processes are fit for the 21st Century.
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Johan Godin
MANAGING DIRECTOR
AVIAVox BV |
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Johan Godin is Managing Director and founder of AviaVox BV, a limited company in the Netherlands that specializes in the Intelligent Automatic Announcement Systems for Airports. The company has developed a new technology: phoneme-technology and has specific airport related solutions, such as the Airline-Gate-Client, which accompanies the boarding procedures from an airline with automatic announcements. The synthetic voices can not be distinguished from a human speaker.
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Brigitte Rivera Goersch
DIRECTOR OF SECURITY
ORLANDO INTERNATIONAL AIRPORT |
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Brigitte Rivera Goersch is responsible for security, including new technologies at Orlando International Airport. Prior to being appointed by the Aviation Authority as Director of Airfield Operations and Security in 1999, Ms. Goersch represented the Federal Aviation Administration (FAA) as an Aviation Safety Inspector for air carrier operations. As Principal Operations Inspector and grantor of operational approval authority, she oversaw the certification of several new air carriers and the merger of two national airlines. She also oversaw the first operational introduction of the B-717 into airline service.
Ms. Goersch is a distinguished graduate of the University of Tampa and Embry Riddle Aeronautical University. She holds a Bachelor of Science degree in Management Information System and a Masters degree in Aeronautical Science. She is further accredited by the Federal Aviation Administration, Department of Transportation Safety Institute, Rollins College and the U.S. Air Force.
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Nick Harrison
OPERATIONS DIRECTOR
SEATTLE-TACOMA INTERNATIONAL AIRPORT
USA
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Nick Harrison began his career as a newspaper reporter in the UK before emigrating to the USA in 1974. He joined British Airways on a whim in 1978 in New York and stayed 28 years. His airline career spanned passenger service, flight operations, procurement and included ten years as a station manager. He worked 16 years at BA’s JFK terminal before moving to the west coast to oversee operations in Seattle and Vancouver. Last July he joined the Port of Seattle as Senior Manager Airport Operations at Seattle-Tacoma International Airport.
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Stephen Hogg B.Sc. Pg.Dip. M.Sc.
PRINCIPAL ENGINEER
RAYTHEON SYSTEMS LIMITED |
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Stephen Hogg is a Principal Engineer with Raytheon Systems Limited (RSL) based at the company’s Northern Ireland Systems and Software Centre (NISSC). He has a BSc Honours degree in Applied Computing and an MSc in Computing and Design from the University of Ulster. One of the first employees at NISSC when the facility was established in 2000, Stephen was responsible for establishing RSL's web application development capability. He has since worked on a variety of key programmes including real-time radar processing and learning management systems. Over the past number of years, Stephen has been working with colleagues in the U.S. in areas such as the simulation and visualisation of passenger processing and simplifying passenger travel through the use of biometrics. He is the technical lead for the miSense trial at Heathrow airport (2006-2007). Stephen has been awarded Raytheon's prestigious Excellence in Engineering and Technology Award.
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Greg Kennedy
VICE PRESIDENT Of AIRPORT CUSTOMER SERVICE
WORLDPORT for DELTA AIR LINES
ATLANTA, GEORGIA
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Greg W. Kennedy is Vice President of Airport Customer Service - Worldport for Delta Air Lines in Atlanta, Georgia. He is responsible for the largest single airline hub operation in the world with over 500 mainline daily flights and more than 4,000 employees.
While attending the University of Utah, Kennedy began his career in 1985 as a part-time ramp agent for Western Air Lines in Salt Lake City. He joined the Delta team in 1987 as part of the Delta-Western merger. Over the next several years, he assumed positions of increasing responsibility in the company including a five year assignment in Delta's Human Recourses department. He has spent his entire career in Delta's major hubs, ATL, CVG and SLC. Upon the creation of the Airport Coordination Centers, he was offered and accepted the position of Manager, ACC - SLC. He later moved to ATL and ran the Worldport ACC and shortly thereafter, became Manager, A & T concourses in ATL. In August 2000, Greg was promoted to Field Director - CVG Station and was responsible for Delta's second largest hub operation for the next three years. In 2003, Kennedy was promoted to Vice President - Atlantic Southeast Airlines, where he was responsible for the day-to-day operational performance of the airline, customer service and employee relations at the Hartsfield-Jackson International Airport in Atlanta. During his tenure with ASA, many technology, employee and customer benefits were implemented as a result of his leadership. In August 2004, he was promoted to Vice President of Airport Customer Service West in Salt Lake City, Utah where he was responsible for 55 Delta domestic airport operations.
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Bernard Lim
DEPUTY DIRECTOR
INTERNATIONAL RELATIONS AND SECURITY
MINISTRY OF TRANSPORT
SINGAPORE
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Bernard Lim is the Deputy Director for International Relations and Security with the Ministry of Transport. His key responsibilities include formulating and managing policy matters concerning transport security in Singapore. Prior to his current appointment, he was working in the Ministry of Defence and the Civil Aviation Authority of Singapore (CAAS). While with the CAAS, he handled various policy and operational responsibilities including airport ground operations, aviation security, airport crisis management, air services regulations, and international relations. Bernard holds a Master's Degree in Public Administration from the University of Liverpool, and was also trained in crisis management at the Emergency Planning College in York (UK). He was conferred the Airport Police Commander's Award in 2000, the Singapore Armed Forces National Service Medal in 2001, the Ministry of Home Affairs' Emergency Preparedness Commendation Award in 2002 and the Ministers Innovation Merit Award in 2006.
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Catherine Mayer
VP AIRPORT SERVICES
SITA |
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Catherine Mayer was appointed VP Airport Services, SITA, in 2003 and is responsible for developing and leading the Airport Services solution line. In this role, Catherine focuses on strategy, product marketing, industry relations and implementation, customer satisfaction and improving the business to ensure SITA continues to meet the needs of the ever-changing air transport industry.
Additionally, Catherine is the primary liaison for SITA with airport industry organisations, ensuring SITA's availability and support for committees, conferences and industry missions. She is an active participant in Airports Council International (ACI), including serving as Chairman of the ACI World Business Partners Board (2006/2007) and becoming the first non-Airport member to be appointed as an observer to the ACI World Governing Board (2006/2007). Catherine has also served as a member of the North American Airport Board of Directors and remains active with International Air Transport Association (IATA) airport working committees, American Association of Airport Executives (AAAE), United States Security committees, Airport Consultants Council (ACC), and International Aviation Women's Association (IAWA).
Catherine is responsible for developing customer and industry partnerships as part of SITA's commercial focus in the global airport industry and she will continue to work closely with industry organizations to influence international and national legislation, rules, policies, standards and practices on behalf of the airport industry.
Before joining SITA, Catherine was director of marketing at ARINC for five years, where she was responsible for launching the airport division. Catherine has 15 years of airport operations experience with Groupe Air France and Mexicana Airlines as well as ten years of experience working concurrently with the San Francisco International Airport, co-ordinating the international terminal gate resources and representing the airport at the IATA Schedule and Co-ordination Conferences.
Her unique understanding, vast experience and worldwide contacts with both international and domestic airports and airlines are what enable her to contribute a unique perspective to SITA and to the aviation industry.
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Marijn Ornstein
Head of Security Policy & Projects
Amsterdam Airport Schiphol |
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Marijn's responsibilities consist of policy development and projects in the area of security. She manages a team of 18 people. The responsibilities include developing effective and efficient business operation concepts for security in order to detail and meet the requirements of all European and National security laws and regulations and to enhance a high-quality and efficient operation; conducting contract and account management with security companies; maintaining a management information system to enhance a high-quality and efficient security operation; consulting and promoting good working relations with (security) stakeholders at Amsterdam Airport Schiphol: realisation and implementation of all projects in the area of security, including technological optimisation and innovation projects.
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Richard Potter
HEAD
STERIA UK AEROSPACE CONSULTING PRACTICE |
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Richard’s career spans both the Public and commercial sector. Following on from a successful career in the Ministry of Defence, he has been responsible for the delivery of a wide range of consultancy projects across all sectors of UK business. His expertise ranges from guiding executives through key strategic decisions to improving complex service processes. As Head of Steria UK’s Aerospace Consulting practice, he leads a successful team of experienced consultants who are distinctively and unashamedly focused on results. Richard has spoken widely on a range of issues affecting the industry.
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Jean-Luc Proveniers
PASSENGER PROCESS & SERVICE MANAGER
BRUSSELS INTERNATIONAL AIRPORT |
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Jean-Luc started his career in Amsterdam in 1985 and subsequently worked for 15 years for a European airline; he has been based in Munich, Caracas and Brussels as a Station Manager. He took up his current post with BIAC in Brussels in 2001 as a the ground handling manager. Now he has been appointed as the Passenger Process and Service Manager. His main responsibility is to assure a smooth passenger service and flow at the airport. This includes checking on service quality levels.
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Dirk Schusdziara
CHIEF OPERATION OFFICER
CAIRO INTERNATIONAL AIRPORT
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After studying Economy in Germany, Dirk Schusdziara started his career in 1996 with Fraport AG, where he was responsible to define user requirements for the high speed train station project. In 1999 he moved to the Philippines, where he was Head of Terminal Operations responsible for planning, coordinating and implementing the operation for the new Passenger Terminal at Manila International Airport. In 2002 he turned back to Fraport AG in Frankfurt where he was responsible for the strategic development of the Airport Facility Management. Since 2005, Dirk Schusdziara has been the Chief Operation Officer responsible for the airport operation of Cairo International Airport, Egypt.
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Martin Smith
GROUP IS DIRECTOR
MANCHESTER AIRPORTS GROUP
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Dr Martin Smith leads the information services organisation for the four
airports of the Manchester Airports Group: Manchester, Nottingham East
Midlands, Bournemouth and Humberside. Martin joined MAG in 2004 having
previously held senior IT and business roles with leading companies in
several business sectors.
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David M. Stewart
BAA HEATHROW AIRPORT CONSULTATIVE COMMITTEE
INTERNATIONAL AIR TRANSPORT ASSOCIATION (IATA) |
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Mr. Stewart has had the opportunity to participate in major airport developments in many parts of the world over the past thirty years. During his career he was worked with and for major global air carriers, airport owners and agents and aviation consultant groups as both an employee and a consultant. His knowledge of the industry provides him with an ability to contribute to, and encourage discussion on a broad range of current issues impacting global aviation development.
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Dave Tomber
MANAGER, STRATEGIC FACILITY PLANNING
SEATTLE-TACOMA INTERNATIONAL AIRPORT |
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Dave is the Manager of Strategic Facility Planning at Seattle-Tacoma International Airport. He is an architect with 25 years of public and private sector experience in planning, design and construction on a wide range of terminal projects at over 35 medium- and large-hub airports in North America, Europe, Asia, Australia, and Africa. Dave brings a perspective based on strong technical cross-discipline expertise in planning, architectural design, operations research, and business management. His work in capacity analysis of passenger and baggage screening systems at airports has been used by the United States Department of Homeland Security and in Congressional testimony. He regularly gives presentations on terminal planning at domestic and international conferences for the air transportation industry. Prior to joining Seattle-Tacoma International Airport, Dave was a principal with major private sector architecture and planning firms in Seattle and Los Angeles focused on projects for the air transportation industry. He is a past-President of the American Institute of Architects in Northwest Washington, and currently working with the United States National Academies on developing passenger level of service guidelines for planning and designing airport terminals.
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| Announcing Pre Conference Workshop on 25 April . . More |
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Airport Operations Directors